JPMorgan Chase Bank, N.A.: Corporate Technology - Senior User Experience Design Lead - CT/Controls at JPMorgan Chase Bank, N.A. (Westerville, OH) (Westerville, OH)

Posted: Nov 21, 2020

Senior Interaction Designer in Westerville, Ohio

J.P. Morgan Chase | Corporate Technology

JPMorgan Chase & Co . is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

The Corporate Technology (CT) organization develops applications and provides technology support for corporate functions across JPMorgan Chase, including Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and all functions within the Corporate Administrative Office (CAO).

We are actively seeking a Product Designer to join our team's efforts to transform JP Morgan and its diverse lines of business into a forward-thinking, innovation-driving, fin-tech organization by enforcing strong Product/Service Strategy, Design, and Development discipline. Alongside our business leads, clients, and emerging tech teams (block chain, data science, machine learning, etc.) our team works to create, refine, and deploy products and services that are critical to the users who keep JPMC at the top of the industry. These users have complex, fast-paced, informationally overloaded jobs, within an already complex industry. And so the tools we design must add value while adding minimal complexity. To do our job well, we utilize research findings and creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate Design not just to solve users' problems but also to steer the product's evolution into a powerful and extensible platform that evolves with along with our clients' business goals.

Our users are specialists and include high-performance roles like Underwriters, Analysts, Portfolio Managers, Attorneys, Investment Bankers, Regulators, Treasurers, and others who are closely involved in core business functions we provide our clients. As a firm, we are elevating 'Design' not only to solve complex design problems, but also as a catalyst for product and service innovation.

In this role, successful candidates will have skills across the Product Design discipline but should have a strong sense aesthetics and be comfortable using prototyping tools like Figma or Invision to communicate interaction design ideas. The hired candidate will sit within our central User Experience team and closely partner with our Product Development team to craft solutions for various lines of business for internal users. In addition, candidates should have the following skills and interests:

Expertise at designing highly functional user interfaces;

Deep understanding of interactivity and its impact on human behavior;

Proven experience with rapid concepting and designing for complex, innovative, experiences;

Ability to explain designs with rationale rooted in user needs and business goals;

Understanding of methods and techniques to ensure the team is solving the right problem;

Enjoys the multi-disciplinary and collaborative nature of product design & development;

Is detail-oriented with an appreciation for the value of strong visual aesthetics across everything you create;

Can translate business problems and requirements into compelling UI's;

Is comfortable using design and prototyping skills to rapidly refine the product concept based on user and stakeholder feedback.

Familiar working with a design system and accessibility standards


Guide and influence the Product/Service development process by leveraging a command of HCI and Design;

Both formally and informally uncover user needs and contexts via primary and secondary research techniques and leverage learnings to come up with the big idea;

Create, present, and document proposed solutions from the big ideas to the smallest components--which might include interaction models and flows, screen and component states, or data and information hierarchies.


6+ years of work experience in interaction design; advanced degrees may be considered toward professional experience;

Bachelor's degree in graphic, industrial, or interaction design or a related degree;

Demonstrable experience designing rich interactions for desktop, web, hand-held form factors;

Experience designing applications within complex business domains similar to financial services;

Track record of successful deliveries and a strong portfolio that highlights both ideas and end-product.

A portfolio with samples of work must be reviewed before an interview is scheduled.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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