Enterprise Technical Support Engineer with German
Posted: Sep 15, 2020
Love technology? Bilingual with strong German and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team! In this role, you get to: ∙ Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email ∙ Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems ∙ Provide answers to clients by identifying problems, researching answers, and delivering a solution. ∙ Follow up with customers on the progress of their issues ∙ Work in a fast-paced technical environment and multi-task on various customer issues ∙ Test and evaluate new product releases after a training ∙ Learn about new product features and upskill your technical expertise in a wide range of products ∙ Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues Our ideal candidates have: ∙ Excellent German communication skills (B2 or above) and moderate proficiency in English ∙ Excellent problem-solving skills ∙ An analytical thinking capability and the ability to multitask ∙ The ability to resolve complex problems with a positive and professional demeanor ∙ The desire to work with related hardware systems in an enterprise environment ∙ A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment . Knowledge or prior experience with 2 or more of the following technologies: Networking, Security, Active directory, Linux or Windows Servers. The Sutherland life: ∙ A fun and fast-paced enterprise work environment ∙ Learning and career development opportunities ∙ Competitive salary ∙ Excellent social benefits package ∙ Promote-from-within advancement opportunities ∙ Employee recognition programs ∙ Teambuilding and social activities, and participation in voluntary work and charity causes ∙ Buddy system for new hires and relocation packages ∙ Great office locations ∙ Work from home opportunity The information provided by you is personal and will be protected. Only the shortlisted candidates will be contacted.