SmileDirectClub: Sr Systems Engineer at SmileDirectClub (Nashville, TN) (Nashville, TN)

Posted: Sep 12, 2019

US-TN-NashvilleJob ID: 2019-8247Category: Information TechnologyOverviewWe're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country. It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it? The Citrix Systems Engineer is an integral part of the enterprise infrastructure team in which the members provide reliable, highly available systems for our rapidly growing business needs. This position will design solutions within industry best practices and serve as the subject matter expert for assigned projects. Responsibilities

  • Provide a reliable, scalable, virtual technology platform to deliver desktops, applications, and data in a secure manner to users

  • Escalation point for problems that the helpdesk support cannot resolve to ensure the problem is corrected within a satisfactory timeframe.

  • Enhancing and resolving performance issues associated with the Citrix and Nutanix Infrastructure

  • Ensuring architecture complies with all IT controls related to area of responsibilities.

  • Proactively manage the VDI infrastructure to minimize business disruption and drive initiatives to improve the quality and effectiveness.

  • Implement, manage, and support XenDesktop, XenApp, and Appsense profiles

  • Provide guidance to change management related to Citrix Infrastructure

  • Administration of systems: XenServer, Windows (2012, 2016), Linux (Ubuntu1404, CentOS7)

  • Administration of PVS and MCS technologies.

  • Handles thin client and Nutanix hardware platforms.

  • Create and maintain technical and process documentation to ensure efficient and consistent deployment and support of systems.

  • Participate in on-call rotation


  • 5+ years of demonstrated expert-level Citrix Administration experience supporting critical production infrastructure

  • Expert Knowledge in Virtualization Hardware Platforms

  • Expert-level knowledge of Active Directory, including Group Policy creation and management

  • Expert skills in administration of Windows desktops

  • Expert knowledge of NetScaler architecture, deployment and administration.

  • Moderate skills in Linux administration

  • Expert skills in monitoring systems (Liquidware, Nagios, SolarWinds, Prism, etc)

  • Expert Skills in PVS and MCS

  • Moderate knowledge of AWS, Azure Cloud technologies

  • Well-rounded knowledge of networking (LAN, WAN, VLAN, Routing, Firewalls, etc.)

  • Solid scripting skills (e.g. shell scripting, batch files, PowerShell)

  • Solid Project Management skills

  • Certifications: CCP-V, CC-VAD-CC, CC-XENSERVER

Benefits of joining the club:

  • Medical, Dental and Vision Insurance

  • 401K with match

  • PTO

  • Aligner and Whitening Benefit

  • Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile. Want to learn more about us? Check out https://smiledirectclub.comHear what our customers are saying: what our SmileShops are all about:


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