Five9: Sustaining Engineer at Five9 (San Ramon, CA) (San Ramon, CA)

Posted: Jul 17, 2017

Sustaining Engineer 

Five9 is a 100-million-dollar leader in cloud based contact center solutions and one of the fastest growing companies in the bay area.  To complement our rapid growth, we are currently sourcing for an experienced Sustaining Engineer to join our growing cloud operations organization. In this role, you will be working collaboratively with Cloud Operations and R&D to implement permanent solutions to problems. This is a full-time position based out of our corporate headquarters in San Ramon, CA. Key Responsibilities:

  • Quick response to all customer impacting incidents

  • In-depth troubleshooting and resolution of customer incidents

  • Identify, mitigate & document software deficiencies for escalation and correction by development

  • Collaborate with Cloud Operations and R&D to implement permanent problem resolution

  • Evaluate new internal and external software releases prior to production deployment

  • Participate in architectural reviews of new and legacy software and hardware

  • Deliver training and documentation to peers and junior tier support organizations

  • Create user stories to further enhance Five9 software

  • Participate in on-call schedule

Key Skills:

  • BS/MS in Computer Science

  • 5+ years of Software Engineering

  • Technical understanding of API integration and functionality

  • Strong organizational and management skills

  • Strong analytical/troubleshooting skills

  • Excellent written and verbal communication skills

  • Excellent understanding of Software Engineering life cycle

  • Power user/expert with Windows and Unix/Linux

  • Experience with Java/J2EE or C++, understanding of OOP concepts.

Desirable Skills:

  • Knowledge of JBoss AS, SQL & scripting

  • Perl/Python Experience

  • Knowledge of tomcat & web deployment

  • Familiarity telecom protocols, software & applications

  • Experience with SaaS applications & environment

  • Knowledge of database operations and functionality

In addition to a very competitive salary, Five9 offers restricted stock units, a rich benefits program, 401(k), and generous PTO in a challenging environment that rewards creativity and provides a chance to make a difference while still having fun.

More Information

Source: Stack Overflow

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