User Experience Researcher III

Posted: May 3, 2021

We're looking for user experience researchers, who can help us craft customer experiences on a global scale for multiple brands, across devices and platforms, in a dynamic and collaborative environment.


As a User Experience Researcher on the Transportation team, you will work with designers, content strategists, product managers, and engineers to build a strategic direction that will transform Expedia's transportation experience.


What you'll do:

  • Own strategic research efforts across several product areas

  • Conduct generative research to impact your product teams through storytelling

  • Collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present meaningful insights

  • Plan, design, and lead research strategy that inform business, marketing, product and design decisions for multiple product areas

  • Determine what to focus on, based on business objectives and knowledge gaps

  • Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design

  • Work closely with partners across multiple teams to clearly define and prioritize user research needs and lead efforts to execute on necessary research

  • Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints

  • Actively find opportunities to improve the user experience across your products

  • Describe and present your methods, design explorations and trade off rationale to peers, team partners, product partners, UX leadership & executives

  • Estimate work effort and define what needs to be done


Who you are:

  • 3-5 years professional experience, with proven success working with product teams and UX designers on software interfaces

  • BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master's degree a plus) or equivalent work experience

  • We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly

  • Deep practical experience with various research methods

  • Advanced ability to articulate and visualize both qualitative and qualitative results

  • Experience working firsthand with UX design and software product teams

  • Ability to develop creative, flexible and rapid approaches to user experience problems

More Information

Source: Behance

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