IPsoft: UX Designer at IPsoft (Austin, TX) (Austin, TX)
Posted: Feb 12, 2019
UX Designer (natural language experiences)
IPsoft is looking for candidates with a background in User Experience Design (UX). Your portfolio of work includes some combination of user research, persona development, wireframes, prototyping, and storytelling (writing).
Youre adept at working with cross functional teams, and thrive in fast paced environments. Youre comfortable advising clients with a range of personalities and working styles. Even when youre not working, you cant help but reimagine lackluster experience because youre just as obsessed with good design as we are.
Our UX Designers work on our AI product, Amelia. Amelia is a cognitive digital agent who listens and interacts with people to solve problems. She reads natural language, understands context, applies logic, infers user intention, learns through experience and senses emotions.
Depending on the project, UX Designers are involved in all aspects of the Amelia lifecycle: from discovery research through design iteration to performance testing, tuning, and maturation - their primary task is to make sure that the conversations address user needs, and deliver value to both the user and the organization. Successful UXers at IPsoft are comfortable with the unexpected, never losing enthusiasm or a keen determination to produce results.
As a UX Designer at IPsoft, you will:
Help mine insights and opportunities through workshops, research, and interviews
Design & write conversational experiences that address the business & user needs
Develop empathetic dialogue for Amelia that efficiently solves human problems
Review chat logs, transcripts, recordings, and research to improve performance
Contribute to internal knowledge creation, content standards, and best practices
Expand Amelias value to clients in various industries around the world
Foster user-centered culture, values, and methodologies
Support multiple concurrent client projects and support cognitive product initiatives
4+ years working in user experience design
2+ years experience in client management
Experience with user research, prototyping, and storyboards or content strategy
Interest in new and emerging technologies like machine learning, AI, IoT, and VR
Exceptional communication, collaboration, and presentation skills
Optional: Some coding knowledge (e.g., html, CSS, java, python, SQL) can be practically and conceptually helpful