JPMorgan Chase Bank, N.A.: Wholesale Payments, Healthcare Payments Product Manager-VP at JPMorgan Chase Bank, N.A. (Chicago, IL) (Chicago, IL)

Posted: Mar 15, 2021

Summary Overview:

JPMorgan's Healthcare Link (HCL) helps Healthcare Providers manage the complexity of converting and reconciling pare EOBs with Check and ACH payments received through JPMC's Lockboxes.

The HCL product allows our clients to systematically capture, format and post electronic and paper claims. For electronic Transactions, HCL enables receipt of electronics transmissions or extraction of files from insurers. For paper-based remittances HCL leverages the JPMC's lockbox infrastructure of imaging capture and data translation technology. JPMC offers our clients specialized Artificial Intelligence (AI) and Enhanced Optical Character Recognition (OCR) software, help converting EOB images to electronic data files. Data is mapped to a variety of file formats, including EDI 835 and proprietary files.


The Healthcare Payment Product Manager Specialist position will be responsible driving the identification, design, and development of Revenue Cycle technology for JPMC's Healthcare Clients. The role will be interfacing with Technology and assisting with onboarding electronic payment data from JPMC with the client's Practice Management Accounting software. This includes understanding of X12 837 claim data used for matching during EOB capture and auto-posting X12 835 files delivered from the JPMC EOB capture platform. This position will also be responsible for designing and developing Epic and User Stories to address both internal and customer needs for the JPMC Healthcare Link portal. The ideal candidate will have strong product management, development and organizational skills.


Candidate will be responsible for interfacing with Technologies and JPMC internal partners and understand Client needs in order to creatively design solutions that meet requirements and give JPMC a competitive advantage

Candidate will take feedback, and design / write the technical specs for future healthcare related features

Candidate will drive requirements and interface with developers to bring solutions to production


Undergraduate Degree minimum, advanced Degree preferred

10+ years of Product Management experience working on Healthcare Technology Products

In-depth experience in Agile development procedures and interfacing with developers in an Agile environment, designing and developing Epic and User Stories

Extensive experience creating value-add healthcare payment technology features including designing custom, creative solutions for interfacing provider needs with existing solutions

Expert level knowledge of Healthcare X12 EDI transaction sets - 835 and 837 records

Ability to crosswalk proprietary payer reason codes to X12 standard CAGC\\CARC\\RARC codes

Experience developing customer facing portals that deliver value

Strong written and oral communication skills

Creative trouble shooting experience, self-starter, effective at prioritizing tasks, managing time, expectation and organizing people.

Locations: Chicago, Philadelphia, New York, Jersey City, Dallas, Newport Beach and TampaJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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